Email support
Use this email for order access, delivery, refund requests and product-file issues.
Phone support
Call us for payment, order access, digital delivery, refund requests and product-file support.
Support scope
Standard purchase support covers payment/access problems, broken or missing product files, formula/file defects and basic clarification about where a feature is located. Tender-by-tender consulting, bid preparation, legal advice, submission services and bank/BG arrangements are not included.
Response target
We aim to acknowledge customer-support email within one business day. Digital-delivery issues are prioritised.